Question:
How can a teacher or administrator get an oral language interpreter?
Answer:
Please contact Bob Muench at 801.578.8378 or e-mail robert.muench@slcschools.org and specify language, reason for interpreting, school, date/time of service. The Translator Coordinator will locate an interpreter to meet your needs.
Important: We ask that you no longer locate interpreters on your own. We will be happy to schedule an interpreter for you.
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Question:
Are interpreters available every day, at any time of the day?
Answer:
Oral interpreters work as independent contractors for the district. As such, they either work as interpreters for other companies or work at other jobs or activities during the day time.
Reminder: Be sure to schedule interpreters before a scheduled meeting as they go fast. Arrange for interpreters well ahead of time.
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Question:
What about if an appointment cancellation needs to take place?
Answer:
If the school needs to cancel the appointment, the school will notify the Translation Coordinator as soon as possible and at least 2 days prior to the meeting. He will contact the interpreter. If the interpreter needs to cancel the appointment, he or she will notify the TC under the same time rule. Interpreters should also contact Translation Services to allow time to find another interpreter.
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Question:
Who pays the service provided by oral interpreters?
Answer:
Interpreters who work as independent contractors are paid by the district. We have sent NCR interpreter billing forms which must be completed by the requester and signed by the requester and interpreter to all schools.
Reminder: Forms not completed cannot be processed for payment; therefore, they will be returned to the requester for revision.
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Question:
After interpretation, where do interpreters’ billing forms get sent to process payment?
Answer:
Please mail white and yellow NCR interpreters’ billing forms to ALS, attn: Louise Benzon (via district mail), and she will process the billing.
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Question:
If I use a school interpreter, can the district pay the employee the hours spent on interpretation?
Answer:
Currently, the district provides language interpreters and translators who work for us as independent contractors only. Schools can use school employees to interpret at their own expense.
Reminder: The district will not pay services to those school employees who also provide services as interpreters for the school.
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Question:
How can I get a document translated?
Answer:
Please e-mail the document to be translated as a Microsoft Word, Publisher, Excel or Power Point attachment to Robert Muench. Fax a copy of the TRANSLATION REQUEST FORM to 801.578.8266.
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Question:
Where can I find the Translation Request Form?
Answer:
The form is located on the district web site under DEPARTMENT/ TRANSLATION DEPT. It is located in the gray box on the left side of the department web page. Click here to open the form in a new browser window. Print it off, fill it in, and fax it.
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Question:
What kind of documents can I have translated?
Answer:
Translation Services provides translation of documents for educational purposes only. The following documents can be translated: letters, forms, newsletters, flyers, school policies, compacts, student transcripts, etc.
Reminder: Curricular materials are not translated by Translation Services. We cannot translate copyrighted materials without written permission from the copyright holder.
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Question:
In what languages can school documents be translated?
Answer:
Currently, Translation Services provides written translations in 38 languages and oral interpretation in 52 languages. These languages include official languages and dialects (spoken languages).
Reminder: Written translation of documents in dialects or spoken languages are not provided. However, you may request an oral interpretation of the document provided we have an interpreter of the spoken language.
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Question:
Does Translation Services revise documents translated previously?
Answer:
Yes, schools may request revision of a changed document that has been translated previously. If you've changed a document and want it translated again, we ask the requester to highlight where changes were made in the document. This will save us from translating the entire document again.
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Question:
How can I have a student IEP translated?
Answer:
The IEP summary is now on the Web in English and Spanish.
1. Go to www.slcschools.org
2. Click on Departments, then select Exceptional.
3. Select Special Education in the gray box, then IEP FORMS from the next gray box. This will open the IEP summaries for all languages available.
4. Fill in the IEP information in the form, save it on your computer, and e-mail as an attachment to Robert Muench at robert.muench@slcschools.org.
5. Upon translation, we will e-mail the translation back to you as an attachment.
NOTE: If you have problems retrieving the file, please don't hesitate to contact Translation Services via E-mail or at 801.578.8378.
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Question:
I cannot find a translated document on the translation department web page, where can I find a translated document that is already online?
Answer:
If you cannot find the translated document that you are looking for on the Translation Dept. web page, check with the department from which the document originated. Either check the department's web page, or with the department directly.
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