Student / Family Technical Support Information

Technical Support

Parents and Students can receive technical support as follows:

Teachers and other school staff – teachers can help reset students’ passwords and help instruct them how to use the different websites and software used in the classroom
Support Request – You can request support from our Information Technology Department by filling out the ‘Student Technical Support’ form. Complete the form and someone will contact you within 24 hours.
Call the Help Desk – Families can call 801-578-8224 to receive technical support. Please be aware that the help desk call volume is very high. If no one answers, please leave a message and someone will contact you within 24 hours.
Password Changes – Parents can reset their students’ password in PowerSchool Parent portal.
- School office staff can help parents gain access to the Parent Portal

Student Login Names

Students have two main login names:
- Email Address – Each student has an email address that follows this format
  [first Name].[Last Initial][last three digits of student number]@slcstudents.org
  (ex. suzy.a456@slcstudents.org)
- Short Username – This username consists of the student’s
  [first name initial][last name initial][6 digit student number]
  (ex. sa123456)
Canvas, Clever, and Microsoft 365 all use the student email address as the username.
Occasionally, a website will require a different username. This username will be supplied by the teacher.

Student Passwords

Passwords must be 8 characters in length.
Passwords cannot be the student number or short username.
Passwords can be changed by Parents in the PowerSchool Parent Portal.
Teachers have the ability to reset a student’s password. You can contact your teacher via Canvas or email.
Students can reset their password by going to Remote Desktop Connection.

Student Laptops

Laptops run Microsoft Windows 10.
Students login to the laptop using their email address or short username and password.
For the best experience, each student should login to the laptop using their own username.
If your device is broken, please contact your student's school for a replacement.

Student iPads

If your device is broken, please contact your student's school for a replacement.
When working on iPads, students need to login to the Internet first
To do this, Click on the Internet Log In icon on the tablet.

Then enter the student’s short username and district password